We accept a wide range of secure methods, including major credit/debit cards (Visa, Mastercard, American Express), and digital wallets like PayPal, Apple Pay, and Google Pay.

Our processing time is 1–2 business days. Orders are processed Monday to Friday, excluding major holidays.

Shipping times vary but are typically 2–3 business days after the order has been processed. A tracking number will be provided via email once your order has shipped.

Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.

If any items in your order are out of stock, we will notify you via email with an estimated restock date. If restocking will take longer than 2 weeks, we will issue a refund for the unavailable item(s).

We apologize for any inconvenience caused by receiving a damaged item. Please email us at info@cschelles.com with your name, order number, and photos of the damaged product so we can assist you.

If you received a damaged item or are missing an item from your order, please contact us within 30 days of delivery at info@cschelles.com. We’ll work with you to resolve the issue.

If you wish to cancel your order, please contact us immediately at info@cschelles.com. Cancellation requests are only possible before the order has been processed or shipped.