Payment

Payment Policy

Welcome to Cschelles. This policy outlines our payment procedures, accepted methods, and security protocols to ensure a transparent and secure shopping experience for all our customers.

1. Business Information

For any inquiries regarding billing or transactions, please contact us directly:

Business Name: Cschelles

Registered Address: Flat 1, 6 Cumnor Road, Sutton, Greater London, SM2 5DW, United Kingdom

Email: info@cschelles.com

Phone: +44 7790 386390

2. Accepted Payment Methods

To provide a seamless checkout experience, we accept a wide variety of secure payment providers. You will see these icons displayed clearly in our website footer and during the final checkout stage.

Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, and Maestro.

Digital Wallets: Apple Pay, Google Pay, PayPal, and Shop Pay.

International Cards: UnionPay.

Note: All payments are processed through secure, PCI-DSS compliant gateways (such as Shopify Payments) to ensure your data remains protected.

3. Currency and Pricing Transparency

Transaction Currency: All transactions are processed in Great British Pounds (GBP / £). If you are shopping from outside the UK, your bank may apply a currency conversion fee.

All-Inclusive Pricing: The price displayed at checkout is the final amount you pay.

Tax (VAT): Prices include all applicable Value Added Tax (VAT) for UK customers.

No Hidden Fees: Cschelles does not charge additional handling fees, unexpected surcharges, or "hidden" costs after your order is confirmed.

4. Security and Data Protection

Your financial security is our highest priority. We employ industry-standard measures to protect your information:

SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt all sensitive data during transmission.

Data Privacy: We do not store your full credit or debit card details on our servers. All sensitive information is handled by our third-party, PCI-compliant payment processors.

Order Verification: To prevent fraud, all orders are subject to security screening. We reserve the right to cancel orders that appear high-risk or provide unverifiable billing information.

5. Order Processing and Confirmation

Payment Timing: Payment is required in full at the time of purchase. Orders will only be processed and shipped once payment has been successfully verified.

Confirmation Email: Upon successful payment, you will receive an immediate on-screen confirmation and a detailed receipt via email. Please check your "Spam" or "Promotions" folder if you do not see it in your inbox.

Billing Discrepancies: Please ensure your billing address matches the information on file with your bank to avoid transaction declines.

6. Support & Billing Disputes

If you experience any technical issues during checkout or notice a discrepancy in your billing, please reach out to our support team immediately:

Support Hours: 8am – 10pm GMT (Greenwich Mean Time) Monday - Sunday