Refund policy

Last updated: 11/16/2025

At Cschelles, we want every customer to be completely satisfied with their purchase. If you are not happy with your order, we are here to help and ensure a smooth return and refund experience in line with Google’s merchant policies.

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1. Return Policy

Return Timeframe

You may request a return within 30 days of receiving your item.

Return Conditions

To qualify for a return:

• The item must be unused, in its original packaging, and in the same condition in which it was received.

• The customer is responsible for all return postage costs.

• Items that are damaged due to misuse or not returned in original condition may not be eligible for a full refund.

How to Request a Return

To start a return, please contact us at:
📧 info@cschelles.com

Please include your order number, reason for return, and any supporting photos if applicable. We will respond with instructions within our business hours.

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2. Refund Policy

Refund Timeframe

Once we receive and inspect your returned item, your refund will be processed within 3–5 business days.

Refunds will be issued to your original method of payment. Please note that processing times may vary depending on your bank or payment provider.

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3. Business Information

Business Name: Cschelles
Business Address: Flat 1, 6 Cumnor Road, Sutton, SM2-5DW
Business Email: info@cschelles.com
Opening Hours: 8:00 AM – 10:00 PM (Monday–Sunday)