Shipping policy

Effective Date: December 17, 2025

At Cschelles, we prioritize transparency. This policy outlines our shipping costs, delivery timelines, and procedures to ensure you have a seamless shopping experience.

1. Shipping Destinations

We ship exclusively to addresses within the United Kingdom. At this time, we do not offer international shipping or delivery to overseas territories.

2. Shipping Costs

We provide straightforward, flat-rate pricing for all domestic orders.

  • Standard UK Shipping: £3.95 (Flat Rate)

  • Taxes: All prices displayed on our website are inclusive of VAT. There are no hidden fees, duties, or additional taxes charged at checkout for UK deliveries.

3. Delivery Timeline

Your total delivery time is the sum of our Handling Time and Transit Time.

Step Details
Order Cut-off Time 10:00 AM  GMT (Greenwich Mean Time)
Handling Time 1–2 Business Days (Monday – Sunday)
Transit Time 2–3 Business Days (Monday – Sunday)
Total Estimated Delivery 3–5 Business Days

  • Order Cut-off: Orders placed after 10:00 AM will begin processing the following business day.

  • Operating Days: Our fulfillment team and carrier partners operate seven days a week (Monday – Sunday) to ensure fast delivery.

4. Shipping Carrier & Tracking

  • Carrier: All orders are dispatched via Royal Mail.

  • Tracking: Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number. You can use this to monitor your package's progress on the Royal Mail website.

5. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Cschelles is not liable for orders delivered to an incorrect address provided by the customer. If you realize there is an error in your address, please contact us at info@cschelles.com immediately.

6. Missing or Delayed Packages

If your delivery has not arrived within 5 business days, please reach out to our support team. If a package is confirmed as lost by Royal Mail, we will issue a full refund or send a replacement at no additional cost.

7. Contact Information

For any questions regarding your shipment, please contact us using the details below:

  • Business Name: Cschelles

  • Email: info@cschelles.com

  • Phone: +44 7790 386390

  • Business Address: Flat 1, 6 Cumnor Road, Sutton, Greater London, SM2 5DW, United Kingdom

  • Customer Support Hours:  8am – 10pm  GMT (Greenwich Mean Time)  Monday - Sunday