Privacy policy

Effective Date: 11/16/2025

1. Introduction
Welcome to Cschelles (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website [cschelles.com] and use our services.

Business Information

  • Business Name: Cschelles

  • Address: Flat 1, 6 Cumnor Road, Sutton, SM2-5DW, United Kingdom

  • Email: info@cschelles.com

  • Opening Hours: 8 AM – 10 PM (every day)

2. Information We Collect
We collect information to provide better services, process orders, and improve your experience. Types of data we may collect include:

  • Information You Provide:

    • Name, email address, postal address, phone number (e.g., when placing an order or contacting us)

    • Payment information (via secure checkout)

    • Any other information you choose to give us (for example, in feedback or customer service communications)

  • Automatically Collected Information:

    • Usage data (pages visited, time spent, referring URLs)

    • Log data (e.g., IP address, browser type, operating system)

    • Cookies and similar technologies: We may use cookies or web beacons to remember your preferences, track visits, and provide a smoother experience.

3. How We Use Your Information
We use the collected information for the following purposes:

  • To process and fulfill your orders (including sending confirmation emails, shipping, and handling returns)

  • To communicate with you (such as responding to inquiries, providing customer support)

  • To send you marketing or promotional materials (only if you have opted in)

  • To improve our website and services (analyzing usage, trends, and customer feedback)

  • To protect our business and customers (fraud prevention, legal compliance)

4. Sharing Your Information
We may share your personal information in the following circumstances:

  • Service Providers: We may share data with third-party vendors who help us operate our website and process orders (e.g., payment processors, shipping companies).

  • Legal Requirements: We may disclose your information when required by law, to enforce our policies, or to protect rights, property, or safety.

  • Business Transfers: If Cschelles is involved in a merger, acquisition, or sale of assets, we may transfer your information, but we will require the new entity to honor this Privacy Policy.

  • Aggregated or Anonymized Data: We may share aggregated, non-identifiable data for analytics or business purposes.

5. Cookies and Tracking Technologies

  • We use cookies to improve site performance, remember your preferences, and analyze site usage.

  • You can manage cookie settings via your browser. Note that disabling certain cookies may affect your experience on our site.

6. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal data

  • Withdraw consent where we obtained your data with permission

  • Object to certain data processing (e.g., direct marketing)

To exercise these rights, you can contact us at info@cschelles.com.

7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Data Security
We use reasonable and appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure — so while we strive to protect your data, we cannot guarantee absolute security.

9. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies when you leave our site.

10. Children’s Privacy
Our website is not intended for children under [insert age, e.g., 13 or 16, depending on law]. We do not knowingly collect personal information from children below that age. If we become aware that we have collected such information without parental consent, we will take steps to delete it.

11. Changes to This Privacy Policy
We may update this policy from time to time. When we make material changes, we will post the new Privacy Policy on our website and update the effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: info@cschelles.com
Address: Flat 1, 6 Cumnor Road, Sutton, SM2-5DW, United Kingdom