Privacy policy

Last Updated: December 17, 2025

1. Business Identity & Contact Transparency

Cschelles ("we," "us," or "our") is committed to protecting your privacy and ensuring a transparent shopping experience. In compliance with Google’s Merchant Center Trust and Transparency standards, we provide our full, verifiable business credentials below:

Business Detail	Information
Legal Business Name	Cschelles
Physical/Registered Address	Flat 1, 6 Cumnor Road, Sutton, Greater London, SM2 5DW, United Kingdom
Verified Business Phone	+44 7790 386390
Primary Contact Email	info@cschelles.com
Customer Support Hours	8am – 10pm GMT (Greenwich Mean Time) Monday - Sunday

2. Pricing Integrity & Payment Disclosure

In accordance with the October 28, 2025, Google Ads update regarding "Dishonest Pricing Practices" and Misrepresentation, Cschelles guarantees the following:

Total Cost Transparency: The total price of your purchase, including the product price, applicable taxes (VAT), and shipping fees, will be clearly and conspicuously displayed at checkout before you finalize your payment.
No Hidden Fees: We do not apply hidden surcharges or "bait-and-switch" pricing. The price advertised on Google Shopping will match the price on our website.
Secure Payment Processing: All transactions are protected by industry-standard SSL (Secure Socket Layer) encryption. We process payments via secure third-party gateways (Shopify Payments, PayPal). We do not store your full credit card details.

3. How We Use Your Data (UK GDPR)

We collect and process your personal information under the legal basis of Contractual Necessity (to deliver your orders) and Legitimate Interests (to improve our service).

Identity & Contact Data: Name, email, shipping/billing address, and phone number.
Transaction Data: Details of products you have purchased and payment status.
Technical Data: IP address, browser type, and site interactions, used for fraud prevention and site optimization.

4. Google Services & Advertising

To improve your experience, we utilize Google services. In compliance with Google’s EU User Consent Policy, we provide the following:

Google Analytics & Ads: We share anonymized usage data with Google to measure site performance and serve relevant ads.
Google's Privacy Terms: To understand how Google handles your data, please visit: How Google uses information from sites or apps that use our services.
Opt-Out: You can manage your ad settings or opt-out of Google tracking via Google’s Ad Settings.

5. Cookies & Consent Management

We use cookies to ensure site functionality. Non-essential cookies (such as marketing and analytics) are only activated with your explicit consent via our cookie consent banner. You may withdraw or modify your consent at any time via the "Cookie Settings" link in our website footer.

6. Data Security, Retention, and Rights

Data Security: We implement physical and electronic safeguards to prevent unauthorized access to your information.
Data Retention: We retain order data for 6 years to comply with UK tax and legal reporting obligations.
Your Rights: Under UK GDPR, you have the right to access, correct, or delete your data. To exercise these rights, email us at info@cschelles.com. We respond to all requests within 30 days.

7. Shipping and Returns Policy Reference

To ensure no "Misrepresentation" of service, please note that our Shipping Policy and Returns & Refunds Policy (available in our website footer) contain detailed information regarding delivery timelines, costs, and your right to return products.