Terms of service

Last Updated: December 17, 2025

1. Business Information & Transparency

This website is operated by Cschelles. We are committed to transparency and providing accurate information to our customers.

  • Business Name: Cschelles

  • Physical Address: Flat 1, 6 Cumnor Road, Sutton, Greater London, SM2 5DW, United Kingdom.

  • Email Address: info@cschelles.com

  • Phone Number: +44 7790 386390

  • Customer Support Hours: 8am – 10pm  GMT (Greenwich Mean Time)  Monday - Sunday

2. Acceptance of Terms

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions. These terms apply to all users of the site, including browsers, vendors, customers, and merchants.

3. Pricing and Product Accuracy

In accordance with Google's Dishonest Pricing policies and UK Consumer Law:

  • Transparent Pricing: The price displayed on the product page is the final price of the item. Any additional costs, such as shipping or taxes, will be clearly disclosed before you complete your purchase at checkout.

  • Price Consistency: We strive for absolute pricing accuracy. If an error is discovered in the price of a product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

  • Price Changes: Prices for our products are subject to change; however, changes will not affect any orders that have already been confirmed via email.

4. Orders and Fulfillment

We reserve the right to limit or cancel orders that appear, in our reasonable judgment, to be placed by dealers, resellers, or distributors. In the event that we make a change to or cancel an order, we will notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

5. UK Consumer Rights & Returns

As a UK-based business, we comply fully with the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

  • Right to Cancel: You have a statutory right to cancel your order within 14 days of receiving your goods for any reason (the "cooling-off period").

  • Refund Policy: For detailed information on how to return an item and receive a refund, please visit our [Refund Policy] link in the footer.

  • Product Conformity: We warrant that all products are of satisfactory quality, fit for purpose, and as described on our website.

6. Prohibited Conduct

You agree not to use the site for any unlawful purpose, to solicit others to perform unlawful acts, or to infringe upon our intellectual property rights. We reserve the right to terminate your use of the Service for violating any of the prohibited uses, specifically in cases of suspected fraud or malicious activity.

7. Security and Data

Your submission of personal information through the store is governed by our Privacy Policy. We use SSL (Secure Socket Layer) encryption to ensure that your credit card and payment information are handled with the highest level of security. We never sell your personal data to third parties.

8. Limitation of Liability

While we strive for 100% service uptime and accuracy, Cschelles does not guarantee that the service will be uninterrupted or error-free. We will, however, take immediate action to rectify any errors brought to our attention to ensure a fair shopping experience.

9. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

10. Contact Information

Questions about the Terms of Service should be sent to us at info@cschelles.com.

Key Improvements for Google Approval:

  1. Removed "No Responsibility for Accuracy": Replaced with a commitment to price consistency and error correction, which aligns with Google's Dishonest Pricing update.

  2. Verified UK Rights: Explicitly mentions the 14-day cooling-off period, which is a trust signal Google looks for in UK stores.

  3. Address Transparency: Placed the address at the top and bottom to ensure the crawler identifies it immediately as a legitimate business location.

  4. Justified Refusal of Service: Changed the "refuse for any reason" clause to specify "suspected fraud," making it look less like an arbitrary "scam" site.